SHIPPING AND RETURNS

✈️ Worldwide Shipping

We ship worldwide. All orders are processed within 1 to 2 business days and delivered through trusted courier companies such as DHL, FedEx, or the local postal service. For your peace of mind, every package includes tracking information.

Estimated delivery times:

• 🇪🇺 Europe: 5–10 business days

• 🇺🇸 USA and Canada: 7–12 business days

• 🌎 Rest of the world: 10–15 business days

💳 Secure Payment

All orders are securely processed through Stripe with SSL encryption. We accept Visa, Mastercard, American Express, Apple Pay, Wise, or bank transfer.

Your personal and payment data are protected at all times during the purchase process. All orders are processed securely and shipped worldwide with tracking.

🔄 Returns and Exchanges

We want you to love your purchase. If for any reason you are not completely satisfied, you can request a return or an exchange within 15 days after delivery.

Items must be unused, in their original packaging, and with all protective elements intact. Please contact us before returning any item to receive instructions and the corresponding approval.

How to request a return:

1. Contact us via WhatsApp or email within 15 days of receiving your order.

2. Provide your order number and the reason for the return or exchange.

3. Our team will guide you through the entire process and provide the return address.

For any questions regarding shipping, deliveries, or returns, please contact our customer service via WhatsApp (34688822322) or via (contact@qenvara.com); we will be happy to help you.